Tech Concierge · Blog
What we build, launch and fix for businesses — and what you can take from it. Real projects, told by the engineers who did the work.
Case studyVideo and content
A finish time built on one fixed rate is furthest from the truth on the biggest jobs, while the counter beside it can sit at zero. What we found on a client's video platform, and what to check on yours.
Case studyVideo and content
Twice in one week a video platform told a team an ad had stopped while it was still being made. The fix was to ask the step holding the job before calling it lost, instead of deciding from a clock.
Case studyAI and automation
A client asked our own chat assistant how to send us two page designs. It sent them to an upload button and an email address that did not exist. We changed the portal, the team's view and the assistant's instructions, and added a check before replies leave.
Case studyVideo and content
A client's video team saw their AI presenter change place halfway through two new ads, and remaking the lines did not help. The cause was a setting that had been switched off in one kind of video only.
Case studyMobile apps
A morning summary that never arrived, and a customer who heard nothing at all. Two gaps in our own app, both caused by a message with nowhere to land, and what we changed.
Case studyVideo and content
A client's video team found good presenter lines replaced by stock footage whenever the script held a decimal. The automatic check was reading one number as two, and the captions lost the decimal mark. We traced it and fixed it within a day.
Case studyMobile apps
Our team app's waiting list filled with red rows for conversations that needed nothing. We added a way to close a chat without writing in it, and made the wait restart from the customer's next message.
Case studyAI and automation
An AI tool's Stop button often stops only the visible part of the job, while queued and late work carries on being paid for. We traced why in a tool we built for a client, and what a real stop has to do.
Case studyAI and automation
Ads queued in the evening were still running the next day while newer ones finished. There was no queue: a free slot went to whichever job asked first. What we found, what we changed, and the questions to ask about any shared tool.
Case studyVideo and content
A calm explainer came back from the AI video tool with the presenter talking like a recording on fast-forward, and the longest lines read by someone else. The voice was fine; a pace setting and a clip length were not.
Case studyWebsites
A client could not see or open work we had just delivered, because the report arrived as plain text with addresses that could not be tapped. What we changed on our own portal and app, and the checks that catch it before a client does.
Case studyMobile apps
Our own team app opened on charts, not on the customers waiting for a reply. We rebuilt the first screen around who is waiting and for how long; reaching a customer's chat is a tap or two in the reworked version, against four or five moves before.
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