Case studyMobile apps
Why some of your app's notifications never reach anyone
A morning summary that never arrived, and a customer who heard nothing at all. Two gaps in our own app, both caused by a message with nowhere to land, and what we changed.
Tech Concierge · Blog
Engineering, in plain words
What we build, launch and fix for businesses — and what you can take from it. Real projects, told by the engineers who did the work.
Latest articles
Case studyVideo and content
Why AI video drops the presenter on lines with prices and decimals
A client's video team found good presenter lines replaced by stock footage whenever the script held a decimal. The automatic check was reading one number as two, and the captions lost the decimal mark. We traced it and fixed it within a day.
Case studyMobile apps
Why your team stops trusting the list of customers waiting for a reply
Our team app's waiting list filled with red rows for conversations that needed nothing. We added a way to close a chat without writing in it, and made the wait restart from the customer's next message.
Case studyAI and automation
Why an AI tool stop button still running costs you
An AI tool's Stop button often stops only the visible part of the job, while queued and late work carries on being paid for. We traced why in a tool we built for a client, and what a real stop has to do.
Case studyAI and automation
Why jobs finish out of order and older ones wait all day
Ads queued in the evening were still running the next day while newer ones finished. There was no queue: a free slot went to whichever job asked first. What we found, what we changed, and the questions to ask about any shared tool.
Case studyVideo and content
Why your AI video presenter sounds sped up
A calm explainer came back from the AI video tool with the presenter talking like a recording on fast-forward, and the longest lines read by someone else. The voice was fine; a pace setting and a clip length were not.
Case studyWebsites
Why a client cannot find the work you delivered
A client could not see or open work we had just delivered, because the report arrived as plain text with addresses that could not be tapped. What we changed on our own portal and app, and the checks that catch it before a client does.
Case studyMobile apps
Why your team's app makes them dig for the customer who is waiting
Our own team app opened on charts, not on the customers waiting for a reply. We rebuilt the first screen around who is waiting and for how long; reaching a customer's chat is a tap or two in the reworked version, against four or five moves before.
Case studyVideo and content
Why the notes in your video script never reach the finished ad
A video tool that reads only the spoken words will drop the writer's notes on footage, on-screen text, sound and acted scenes. A client's team found the gap only after watching the finished ad; here is what we changed and what to check in your own videos.
Case studyAI and automation
Why your AI writer loses the thread on a long sales script
Short ads from an AI tool can be fine while its long scripts forget the start, repeat a point or come out short. A client's long sales scripts now hold together, and here are the checks to ask for.
Case studyMobile apps
App Store rejection over AI consent: what our app had to change
Our own iPhone app was turned down over two App Store rules on personal data. The consent question was too general: it named no AI provider, covered one feature out of three, and came later than the reviewer looked.
Case studyMobile apps
Why your Android app feels slow after every update
Our own Android app is updated almost every day, and the people using it said it lagged. The cause was not one heavy screen but repeated work, a phone relearning the app after each release, and a demo that crashed only on real phones.
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